We use your Privacy We Protect
The steps we take to protect your data at Crazy Times
End-to-end encryption
All your data is protected with 256-bit SSL encryption. From transactions to personal details — everything travels through encrypted channels.
No Sale to Third Parties
Crazy Times never sells or rents your personal information. Data is not shared with third parties except where required by law.
Full Transparency
We are transparent about what data we collect and why. No hidden agendas — what you see is what it is.
Right to Control Your Data
You have the right to view, correct, or request deletion of your own data. Simply contact our support team.
Cookie Controls
We use only essential and functional cookies. You can manage cookies through your browser settings.
Change Notification
If any significant changes are made to this Privacy Policy, you will be notified via email or an on-site notification.
1 Introduction
Crazy Times is one of Bangladesh's most trusted online gaming platforms. When you use our services, we may need to collect certain personal information. This Privacy Policy fully explains how that information is collected, used, and kept secure.
By creating an account or using Crazy Times, you agree to this Privacy Policy. Please read it carefully before using the site. If anything is unclear, our support team is always ready to help.
2 What Information We Collect
We collect various types of information to provide our services at Crazy Times. This falls into two categories: what you provide directly and what our systems collect automatically.
What you provide directly:
- Full name, date of birth, and gender.
- Email address and mobile number.
- Residential address and country.
- National ID or passport number (for KYC verification).
- Payment method details (bKash, Nagad, bank account number, etc.).
- Messages and complaints sent to support.
Automatically collected information:
- IP address and device information.
- Browser type and operating system.
- Time of site access, session duration, and pages viewed.
- Gaming history, bet amounts, and win/loss records.
- Transaction history and amounts.
- Information collected through cookies and similar tracking technologies.
3 How We Use Your Information
Crazy Times uses your information solely for its intended purposes. Our goal is to deliver the best gaming experience while keeping you protected from fraud.
| Purpose of Use | What Information Is Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone | Contractual Compliance |
| Payment Processing | Payment details, transaction records | Contractual Compliance |
| KYC Verification | ID document, address | Legal Obligations |
| Fraud Prevention | IP, device, gaming patterns | Legitimate Interest |
| Customer Support | Contact details, issue description | Contractual Compliance |
| Promotional Offers | Email, gaming preferences | Consent |
| Responsible Gaming | Gaming behavior, spending patterns | Legitimate Interest |
Crazy Times does not use your information for marketing or third-party promotional purposes. You can unsubscribe from promotional emails at any time.
5 Security Measures
Crazy Times uses industry-leading technology to protect your data. Our security infrastructure is continuously updated to guard against emerging cyber threats.
- SSL/TLS encryption: All data transmitted on the site is secured with 256-bit encryption.
- Firewall & IDS: Advanced firewall systems to prevent unauthorized access and cyber attacks.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Regular Security Audits: Independent third parties regularly audit our systems.
- Data Masking: Sensitive information such as payment card numbers is masked before being stored.
- Access controls: Only authorized personnel have access to specific data.
Please note that no system on the internet is 100% impenetrable. Make sure to keep your password strong and never share it with anyone. If you notice any suspicious activity, contact support immediately.
6 Cookie Policy
Crazy Times uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential cookies: For maintaining login sessions and core site functionality. The site cannot operate without these.
- Functional cookies: To remember your preferences such as language and gaming settings.
- Analytics Cookies: To understand site usage patterns — this helps us improve our services.
- Security Cookies: To detect fraud and unauthorized access.
You can disable cookies through your browser settings, though some site features may not work as a result. Crazy Times does not use third-party advertising cookies.
7 Data Retention Period
Crazy Times retains your data only for as long as necessary — no longer. All information is kept while your account is active. After account closure, certain data may be retained for a specified period as required by law.
- Transaction Records: A minimum of 5 years (in accordance with international financial regulations).
- KYC documents: A minimum of 5 years after account closure.
- Gaming history: For the full duration of an active account and 1 year after closure.
- Support Conversations: Up to 3 years after a dispute is resolved.
- Marketing Consent Records: 2 years after unsubscribing.
Once the retention period expires, data is securely deleted or anonymized.
8 Your Rights
As a Crazy Times member, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.
Right to Access
You may request details of what information we hold about you.
Right to Rectification
You may submit a request to our support team to correct any inaccurate or outdated information.
Right to Erasure
You may request deletion of data that is not required to be retained for legal reasons.
Right to Object to Processing
You have the right to object to the use of your data for specific purposes.
Right to Data Portability
You may request a download of your data in a standard format.
Right to Restrict Processing
You may request that data processing be temporarily suspended while an investigation is ongoing.
9 Minor Protection
Crazy Times is strictly prohibited for anyone under 18. We do not knowingly collect or store data from minors. Age is verified at registration and may be re-confirmed through KYC if required.
If we become aware that a minor is using our services, the account will be immediately suspended and all associated data will be deleted.
10 Privacy Policy Updates
Crazy Times may update this Privacy Policy when necessary. Revisions may be made due to business growth, new legal requirements, or changes in technology.
We will notify you by email or on-site notice at least 7 days before any significant changes take effect. Continued use of the site after the changes constitutes acceptance of the updated policy.
The date of the most recent update is always displayed at the top of this page. To request a copy of a previous version, please contact support.
11 Contact
For any questions, concerns, or requests to exercise your privacy rights, please reach out to our support team. We'll get back to you as soon as possible.
For privacy-related requests, please contact us from your registered email address and include "Privacy Request" in the subject line. This helps us process your request faster.