Crazy Times Terms and Conditions — Complete Platform Usage Guidelines

1 General Terms & Applicability

Crazy Times is an online gaming platform that provides entertainment services to players in Bangladesh and beyond. These Terms and Conditions apply to all services on the platform — including slots, fish games, Sports Betting, Live Casino, and other gaming products.

All Crazy Times services operate under a valid license. We adhere to international gaming regulations and place player protection as our top priority. These Terms and Conditions should be read alongside our Privacy Policy and Responsible Gaming Policy.

• Crazy Times reserves the right to amend these Terms and Conditions at any time.
• Continuing to use the site after any changes have been made will be considered acceptance of the updated terms.
• The original version of these Terms and Conditions is in Bengali — in the event of any conflict with a translation, the Bengali version shall prevail.
• If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply.

2 Account Registration and Eligibility

To register on Crazy Times, you must be at least 18 years old. During registration, you are required to provide your full name, date of birth, address, and contact details. Providing false information may result in account closure, and any funds in the account may not be refunded.

Only one Crazy Times account is permitted per person, household, device, or IP address. Creating multiple accounts is strictly prohibited and will be treated as bonus fraud.

• Keep your account password confidential — do not share it with anyone.
• Transferring or selling your account to another person is strictly prohibited.
• If unauthorized access to your account is detected, contact support immediately.
• Identity verification may be required to make changes to your account details.

3 Identity Verification (KYC) Process

Crazy Times complies with international anti-financial crime regulations. As a result, all members are required to complete identity verification (Know Your Customer — KYC) before withdrawing beyond a certain amount. This is a one-time process and is in place to protect your account.

KYC verification typically requires a copy of your national ID or passport, along with a recent bank statement or utility bill. Once documents are submitted, verification is usually completed within 24–72 hours.

• Withdrawal requests will not be processed until KYC verification is complete.
• Submitting false or forged documents is a punishable offence under the law.
• KYC information is stored with the highest level of security and is never shared with third parties.
• Additional information may be requested if unusual activity is detected in a transaction.

4 Deposit & Payment Policy

Deposits on Crazy Times can be made via bKash, Nagad, Rocket, bank transfer, and approved cards. Deposits are typically credited to your account within 5–15 minutes. If there is a delay, please contact support.

Minimum and maximum deposit limits apply and may vary depending on the payment method. Payments from third-party accounts or in someone else's name are not accepted — only use an account registered in your own name.

• No fees are charged on successful deposits.
• Crazy Times is not liable for delays caused by payment gateway issues.
• Crazy Times reserves the right to freeze and investigate any suspicious transactions.

5 Withdrawal Rules

KYC verification must be completed before any withdrawal can be processed on Crazy Times. Withdrawal requests are typically handled within 1–3 business days. Expedited processing may be available for urgent cases.

Withdrawal amounts must meet the minimum threshold. If bonus wagering requirements have not been fulfilled, withdrawals will not be permitted. Withdrawals can only be processed via the same method used for the original deposit.

• Multiple withdrawal requests cannot be submitted at the same time.
• If your bank or mobile banking details are incorrect, the funds will be returned and processing time will increase.
• Withdrawals may be put on hold and investigated if suspicious activity is detected.
• Any applicable taxes on withdrawals are the sole responsibility of the member.

6 Bonuses & Promotional Offers

Crazy Times offers a range of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and special promotional offers. Each bonus comes with its own terms, which are clearly stated alongside the offer.

Bonus funds cannot be withdrawn directly — you must first complete the required number of wagers (wagering requirement). This is typically 20–40x the bonus amount, though terms vary by offer.

• The same bonus cannot be claimed more than once.
• Attempting to claim bonuses from multiple accounts will be treated as fraud.
• Bonuses are generally valid for 7–30 days; please refer to the specific terms for each offer.
• Crazy Times reserves the right to modify or cancel any bonus offer at any time.
• Bonuses may be cancelled if a user is identified as a professional bettor or bonus abuser.

7 Gaming Rules & Results

All games on Crazy Times are powered by certified Random Number Generators (RNG). Game outcomes are entirely fair and not predetermined. The RTP (Return to Player) rate for each game is regularly audited by independent bodies.

If a technical error occurs during a game, the bets for that round may be voided and the wagered amount refunded. Any unusual winnings obtained by exploiting a software error will be considered void.

• If your internet connection drops during a game, the outcome will be recorded on the server.
• In Sports Betting, if a match is cancelled, the wagered amount will be refunded.
• If you are unsure about the rules of any game, please ask our support team.
• Using automated betting software or bots is strictly prohibited.

8 Responsible Gaming Policy

Crazy Times believes gaming should be a source of entertainment, not income. We encourage all members to play responsibly. If gaming stops feeling enjoyable or begins to have a negative impact on your life, please seek help.

Crazy Times offers deposit limits, session timers, temporary breaks, and permanent self-exclusion. Using these tools is a smart decision — we see it as a sign of strength, not weakness.

• This platform is not intended for minors or individuals who are mentally vulnerable.
• You should not play with someone else's money or borrowed funds.
• To learn more about Responsible Gaming Responsible Gaming View page.

9 Prohibited Activities

The following activities are strictly prohibited on Crazy Times. Violations may result in account closure, forfeiture of funds, and legal action where applicable.

• Creating multiple accounts or using another person's account.
• Exploiting the bonus system in a fraudulent manner (bonus abuse).
• Using automated bots, scripts, or software to play games.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack or cheat the game software.
• Colluding fraudulently with other members.
• Registering under a false identity or submitting forged documents.
• Engaging in abusive, threatening, or obscene behavior on the platform.

10 Privacy & Data Protection

Crazy Times takes the protection of your personal information seriously. To learn more about how we collect, use, and safeguard your data, please review our Privacy Policy Read.

Your information is not shared with third parties except to comply with legal obligations, prevent fraud, or respond to regulatory authority requests. You may request corrections to or deletion of your data, though certain information may be required to be retained by law.

11 Account Closure and Suspension

You may close your Crazy Times account at any time by contacting support. If any pending bonus wagering requirements have not been met at the time of closure, those bonuses will be forfeited — however, your own deposited funds will be returned.

Crazy Times may suspend or close an account for the following reasons:

• Violation of these Terms and Conditions.
• If fraudulent or suspicious activity is detected.
• Registering with false information.
• Failure to pass KYC verification or submission of fraudulent documents.
• Where required for legal or regulatory reasons.

In the event of account closure, Crazy Times will conduct a fair investigation and inform you of the reasons for the decision. If your deposited funds are not connected to any fraudulent activity, they will be returned to you.

12 Changes to Terms & Contact

Crazy Times may update these Terms and Conditions at any time. For significant changes, notification will be provided via email or an on-site notice. Continued use of the site after any changes constitutes acceptance of the updated terms.

If you have any questions about our Terms & Conditions, please reach out to our support team. We're always here to help.