Crazy Times FAQ — your go-to place for all questions
Whether you're new to Crazy Times or a seasoned player, questions are bound to come up. How to you will enter, how much to deposit, how to claim a bonus, how long withdrawals take — these are the kinds of questions the Crazy Times support team gets every day. So we've pulled together the most frequently asked questions all in one place.
This Crazy Times FAQ page covers everything from account registration and login to payment methods, bonus terms, gaming guides, and security. Every answer is written in plain language so users of any age can easily understand.
If you cannot find the answer to your question here, reach out via the crazy times live support chat. Our team is always ready to help in Bengali.
Note: The Crazy Times FAQ is updated regularly. Bookmark this page to stay on top of the latest information.
50+
FAQ
24/7
Live Support
<5 min.
Average resolution time
98%
Issue Resolution Rate
At Crazy Times, What you want to know
Key highlights at a glance
Registration & Login
Learn how to create an account, log in, and reset your password — step by step.
Deposit Methods
Learn about all payment options including bKash, Nagad, and Rocket, as well as the minimum deposit amount.
Withdrawal process
Find out how long it takes to receive your winnings, what the withdrawal conditions are, and which method is fastest.
Bonuses & Offers
How to get and use the welcome bonus, cashback, free spins, and referral offers.
Games Guide
Learn about the rules for slots, fish games, Live Casino, and Sports Betting.
Security & Privacy
Learn how secure your account and personal data are, and how Crazy Times protects your information.
Account & Login
Opening an account at Crazy Times is quick and easy. on the Registration Page and enter your mobile number or email. Then set a strong password, verify the OTP, and fill in your basic details. The whole process takes just 2–3 minutes. Once registered, you are immediately eligible for the welcome bonus.
First, make sure Caps Lock is off and that you are entering the correct number or email. If you have forgotten your password, on the Login Page Use the "Forgot Password?" link to reset your credentials. You can also try clearing your browser cache. If the issue persists, contact live support.
No. Under crazy times rules, each person can only one account you can keep. If multiple accounts are detected, all of them may be permanently closed and any accumulated balance may be forfeited. Play fair — one account gives you access to all the benefits.
Yes, most details can be updated from your profile settings. However, To change your mobile number or email address, Identity verification is required. For security purposes, this process must be completed through the support team.
To close your account, submit a request to the support team. Make sure to withdraw any remaining balance before the account is closed. As part of responsible gaming, Self-Exclusion option is also available, which lets you temporarily suspend your account for a set period.
Deposit & Payment
Crazy Times supports multiple payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Mobile Banking, and cryptocurrency. Deposits are fast and secure across all methods. For more details, Deposit Page See details.
At Crazy Times, Minimum deposit BDT 100 to get started. The maximum limit depends on your payment method and account verification level. Verified accounts can generally deposit higher amounts.
In most cases, the deposit Instantly is added to your balance. Mobile banking payments are typically confirmed within 1–5 minutes. If your balance has not appeared after 15 minutes, contact support with your transaction ID.
Crazy Times does not charge any deposit fees. However, some payment providers may apply their own transaction fees. Check your payment app's fee schedule before making a deposit.
Contact crazy times support as soon as possible and send proof of payment (screenshot or transaction ID). The sooner you report it, the better the chances of resolving it. This is exactly why it is important to always deposit to the correct payment number.
Withdrawals & Payout
Most withdrawal requests 15 minutes to 24 hours are processed. Mobile banking is generally the fastest withdrawal method. Verified accounts enjoy even quicker processing. For more details, Withdrawal page See details.
The minimum withdrawal amount at Crazy Times is generally BDT 300. However, this may vary depending on the payment method and any active promotions. Always check the current limits on the withdrawal page before proceeding.
Yes, for security purposes, withdrawals require KYC Verification is required. You may need to upload a photo of your national ID or passport. Once verified, all future withdrawals will be processed faster.
If your withdrawal has been pending for more than 48 hours, contact the support team with your withdrawal ID. If a withdrawal is cancelled, the funds are usually returned to your wallet. Withdrawals may be held if wagering requirements haven't been met or if your account isn't fully verified.
Bonuses & Promotions
Crazy Times offers a variety of bonus types. Welcome Bonus (on your first deposit), Daily Cashback, Reload Bonus, Free Spins, Referral Bonus and seasonal festival offers are available on a regular basis. Log in and visit the Promotions page to see all current offers.
Bonus funds cannot be withdrawn directly. Each bonus comes with a Wagering requirement applies — for example, 30x means you need to wager 30 times the bonus amount. Once the condition is met, winnings from the bonus can be withdrawn. Read the terms for each bonus separately.
No, the welcome bonus is only After registering for the first time is available once only. However, Crazy Times regularly offers reload bonuses and special promotions that you can claim multiple times. There's also a loyalty program for regular players. To stay updated on all offers, after logging in Check the Promotions section.
Share your referral link or code with a friend. When they sign up through that link and make their first deposit, you'll receive Referral Bonus you will receive. The bonus amount depends on the current promotion. Referral bonuses are credited directly to your wallet.
Games & Betting
Crazy Times has an extensive game library — Slots, Fish Game, Live Casino, Sports Betting, table games, and much more. For slots, Slots Page, for fish games, Fish Game Page and for Sports Betting, Sports Page See details.
Yes, on Crazy Times Fish Game is fully optimized for mobile. Downloading the app gives you an even smoother experience. It runs on both Android and iOS. With a stable internet connection, gameplay stays seamless.
Crazy Times Sports covers cricket, football, kabaddi, tennis, basketball, and more than 20 other sports. You can also place live bets on popular Bangladesh cricket matches and the IPL. For more details, Sports Page See details.
RTP stands for Return to Player — the average return per BDT 100 wagered over the long run. For example, a 96% RTP means an average return of BDT 96. Keep in mind this is a long-term average — the outcome of every spin is completely random. On the Slots Page You can find the RTP information for each game.
Crazy Times games run server-side, so if your connection drops, the game result is saved on the server. When you reconnect, you'll see the current state of the game. If a bet appears to be missing, contact support with the round ID.
Security & Verification
Yes, Crazy Times SSL encryption and advanced security technology to keep your data secure. Your personal information is never sold to third parties. For more details, see our Privacy Policy Read more.
Yes, Crazy Times supports two-factor authentication (2FA). An OTP is sent during login and withdrawal. Enabling 2FA from your account settings adds an extra layer of security, and it is strongly recommended to keep it turned on.
KYC (Know Your Customer) Verification is essential for financial security and fraud prevention. It confirms that you are who you say you are and that you are over 18. Failing to complete KYC may result in large withdrawals being held.
If you notice any unrecognized logins or transactions on your account, Change your password immediately and notify support immediately. Contact support to have your account temporarily locked. Never share your login details with anyone.
Mobile App
Only download the Crazy Times app from official sources. on the Download Page and select the Android or iOS version. Downloading from third-party sites is not safe — those apps may be fake.
If the app won't install on Android, go to Settings and enable the "Unknown Sources" or "Install Unknown Apps" option. On iOS, after downloading, go to Settings > General > VPN & Device Management to trust the app. Also make sure your phone has enough storage space.
Yes, the Crazy Times app offers all the same features as the website — plus push notifications, faster loading, and smoother navigation. For mobile users, the app delivers the best experience.
When you open the app, you'll usually get an automatic notification if an update is available. To update, Download Page to download the latest version. You can over-install with the new APK without uninstalling the old version.